Recruitment specialists for the SaaS Marketplace
Case Studies
Niche experts in Fintech, Cybersecurity, AI-enabled SaaS, Series A–C funded scaleups
Case Study: Scaling Strategic Payments Talent at Checkout.com
Client: Checkout.com
Engagement Model: Success-Based & Retained Search
Regions: UK, France, Singapore, North America
Functions: Issuer Relationships, Product – Payments, Financial Partnerships
The Challenge
Checkout.com — one of the world’s fastest-growing global payments platforms — was expanding its footprint across Europe, APAC, and North America. With ambitious hiring targets and the need for highly specialised payments professionals, they required a recruitment partner who could move fast, operate globally, and deliver top-tier candidates in critical functions.
The Solution
Crucial Talent partnered with Checkout.com to support multiple high-impact hiring projects across four regions. These included:
- Issuer Relationship Managers – driving key issuing partnerships and ecosystem expansion
- Product Specialists (Payments) – supporting new product rollout and optimisation across key markets
- Financial Partnerships Managers – building strategic alliances with banks, schemes, and payment providers
The roles were complex, cross-functional, and required domain expertise — as well as cultural alignment and speed to hire.
Our Approach
- Worked closely with regional talent teams and hiring managers to refine role specifications and candidate criteria
- Delivered a blended search model, combining retained campaigns for specialist hires and success-based delivery for volume roles
- Acted as an extension of Checkout.com’s internal team, providing consistent shortlist updates, market feedback, and offer support
- Navigated multi-time zone hiring processes and stakeholder complexity across global offices
The Results
Multiple successful hires made across Europe, APAC, and North America
Critical roles filled in record time, despite competitive hiring conditions
High candidate retention and repeat engagements across additional functions
Recognition as a trusted, go-to partner for Checkout.com’s Financial Partnerships and Product teams
Testimonials
I work with several agencies to identify top talent for our open roles. Henry was not only the most successful among them, but most effective at every stage as well, from truly understanding the unique requirements of the role, to finding well matched talent quickly, to keeping them highly engaged through the evaluation, to assisting in closing them at the end.
Henry was nothing but professional, easy-going guy and very enjoyable to work with. There was no pressure, but yet he was always available to answer questions as needed. Overall a great experience and I would not think twice about asking him for help in the future if needed.
It's always a pleasure working with Henry. He's been delivering great candidates for Signavio over the last couple years, supporting the needs of the GTM market team in EMEA. Always managed to understand the exact nature of our business, and its specific needs in term of talent acquisition. Henry has brought us top individuals to support Signavio in becoming the next Unicorn!
Henry and Crucial Talent have been a trusted search partner for us across privacy and security hiring. He understands the market, gets under the skin of the brief quickly, and consistently brings forward relevant, well-qualified candidates rather than simply sending CVs.
What stands out is the quality of his judgement. He understands both the technical requirements and the type of person who will work well in our environment. He has already helped us make successful hires, and I will be involving him again on future searches.
Henry has been an excellent recruitment partner for Checkout.com. He quickly understood the level of product and commercial talent we needed, brought a highly relevant network to the table, and was able to identify candidates who matched both the technical requirements of the role and the culture of the business.
What stands out is the quality of his judgement. Henry does not simply send CVs; he takes the time to understand the context, pressure-test fit, and present candidates with clear, thoughtful rationale. That makes the process faster, sharper, and far more effective.
He is responsive, direct, and genuinely consultative - exactly the type of partner you want when hiring for important roles in a competitive market.
First of all, I would start with thanking Henry for open the door to a great opportunity for me. Throughout this whole journey Henry was always reliable, responded even outside of working hours and chased people in your favour. He is a great motivator and always positive about your performance. Henry stays in touch even afterwards and checks if you are happy and satisfied with your new employer.
- Telephone: 0207 1234 907
- Registered office address:
5 King Road, Staplehurst, Kent, United Kingdom, TN12 0GU
- Company number: 15217440